Refund policy
At She Slay by Marie , we are committed to delivering quality and style you’ll love.
Please review our policy carefully before making a purchase.
ELIGIBILITY
- Eligibility for Returns & Exchanges
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- To qualify for an exchange:
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- Items must be unused, unworn, and in original packaging
- All tags must be intact and unremoved
Non-eligible items include:
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- Sale or clearance items
- Personal wear items (e.g., bodysuits, intimates, swimwear)
- Customized or altered pieces
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How to Request an Exchange
To request an exchange:
- Send us a whatsapp message at
0541184834 or email us at sheslaybymarie@gmail.com - Include your order number and details of the issue
- Attach clear photos (required for defective or incorrect items)
Our team will respond promptly to assist you.
- Refund Policy
- We do not offer refunds
- Kindly review all product details, sizing, and descriptions before completing your purchase
- Shipping fees are non-refundable
- Exchanges
We only accept exchanges under the following conditions:
- You received a defective item
- You received the wrong item
Timeframe:
Requests must be made within 48 hours of delivery
Important Notice!!!
- All exchange requests are subject to approval
- Items sent back without prior confirmation will not be accepted
- We reserve the right to refuse any request that does not meet our policy
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